At Beam Utilities, we are committed to providing excellent service. If something goes wrong, we want to know about it so we can put it right and improve.
You can contact us in the following ways:
By email: complaints@beamutilities.co.uk
By phone: 0161 706 2688
By post: Beam Utilities -C/O Lumb Accountancy Services, New Hall Hey Business Centre, New Hall Hey Road, Rawtenstall, Lancashire, United Kingdom, BB4 6HL
1. Acknowledgement
We will acknowledge your complaint within 5 working days of receiving it.
2. Investigation
. Your complaint will be investigated by a manager who was not directly involved in the matter.
We will aim to provide a full written response within 8 weeks.
3. If You Are Still Unhappy
If you are not satisfied with our final response, or if 8 weeks have passed since you first complained, you have the right to escalate your complaint to: Ombudsman Services: Energy Brokers (Energy ADR)
• Energy Ombudsman can be used if a complaint has not been resolved after 8 weeks or if deadlock has been reached
• Energy Ombudsman is impartial and free to use
• Energy Ombudsman can be contacted in the following way:
• Name: Energy Ombudsman
• Website: www.energyombudsman.org
• Email: enquiry@energyombudsman.org
• Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
• Post:
Energy Ombudsman
P.O. Box 966
Warrington, WA4 9DF
We keep a record of all complaints for at leas 6 years. This helps us identify trends and continually improve our service.
We take all complaints seriously and will treat you with fairness and respect throughout the process.